Congratulations, and thank you for enrolling with ETC for your training needs. We look forward to developing a long and mutually beneficial relationship with you.
As a potential client / student, we've listed below some useful points relating to your rights and responsibilities.
Should you have queries at any time, please contact ETC Training Solutions - we're only too happy to help.
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Client Information
Client Selection and Enrolment
Access to courses will be open to all students and will be offered on a first-come first-served basis, according to viability of numbers and the availability of physical and human resources.
Fees and Charges
All fees and charges will be made known to participants before enrolment.
Course placements cannot be assured unless payment arrangements are in place. For individuals, this means that full payment for the course must be made five ) working days prior to the commencement of the course.
Courses may be cancelled or rescheduled if there are insufficient enrolments . In the case of cancellation, a full refund will be given.
Refund Policy
Course placement is confirmed once full payment has been received. If a course is cancelled, a full refund will be given.
Students cancelling more than five business days before course commencement will be given a full refund. Students who provide less than five business days notice, or who do not attend, will be charged the full fee.
Client Support
ETC recognises that some students will require assistance with learning techniques, resources and assessment strategies tailored to suit their individual learning requirements. These requirements will be established by the trainer prior to or at the commencement of the training program. The techniques used to identify individual learner needs will be at the discretion of the trainer.
Independent consultants will be engaged where reasonable, when it is beyond the trainer's capacity to identify and adapt learning materials for individual learning needs.
Language, Literacy and Numeracy
ETC aims to identify and support students whose language, literacy and numeracy (LLN) skills may prevent them from achieving the competency standards required by our training programs.
Should it be identified that a student may have difficulty with the learning program, an individual learning plan will be developed to assist the student.
Flexible Learning and Assessment
ETC employs trainers with appropriate qualifications and experience to deliver specified training, and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition of Prior Learning and Credit Transfer). Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of students.
Trainers and assessors are required to be flexible and innovative when delivering and assessing training to ensure that individual learning requirements are addressed.
Welfare and Guidance Services
ETC is able to provide a list of external services available for students who may require assistance.
Assessment Appeals
All students have the right to appeal against the assessment decision should they be dissatisfied with the outcome.
If you are dissatisfied with the assessment result, you are entitled to submit a formal written appeal within seven calendar days of receiving the assessment result.
The written appeal must include all grounds for the appeal and should be addressed to the Training Manager at ETC's Coffs Harbour office. The appeal and the original decision will be considered by the Training Manager, the assessor and course coordinator within 14 days of receipt of the written appeal.
Complaints and Grievances
ETC takes client complaints very seriously and treats them confidentially. ETC has client grievance and appeal procedures in place to ensure your rights are respected. If the need arises, you have the right to complete and lodge a formal complaint form. Your Course Coordinator or the Training Manager will explain the procedures to you. Clients who are not satisfied with the quality of training provided or who are unable to resolve a complaint with ETC can contact VETAB on (02) 9244 5335.
If you have any problems please notify the Course Coordinator or the Training Manager immediately. They are skilled to provide you with support and options should you encounter difficulties.
Behaviour and Disciplinary Procedures
ETC provides a healthy adult learning environment. To maintain this, students are required to exercise common sense and courtesy while in the classroom. Students will be expected to:
� Treat trainers, other students and property with respect and consideration
� Respect the rules and guidelines set out in the ETC Student Handbook (provided to students on the first day)
� Attend all classes on time. Students unable to get to class on time should contact their Trainer or the Course Coordinator
� Keep noise to a minimum, as others may be working close by
� Switch off mobile phones while in the classroom
� Respect cultural differences
� Submit all work assignments on time
� Maintain the good name of ETC at all times
� Respect the opinion of other students and the Trainer
Important notice
� Disruptive, abusive and aggressive behaviour will not be tolerated
� Prohibited substances are not permitted on the premises
� Alcohol is not permitted on the premises except as authorised for graduation or special functions
� Alcohol and drug induced behaviour will not be tolerated.
Access and Equity
'Access and Equity' recognises and responds to the diverse needs of all clients and staff in the adult learning environment.
ETC respects the rights of all students to participate with dignity and fairness in the courses we offer, while acknowledging the educational and life experiences each brings to their participation in adult education.
Access to courses and services will be possible regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio economic background, physical or intellectual impairment, and religious or political affiliation.
All students will be informed of the requirements of the curriculum or National Training Packages. Appropriately qualified staff will assess the extent to which the student is likely to achieve the stated competency standards and outcomes of the course, based on his/her qualifications and experience.
Our Access and Equity Policy ensures that student selection decisions comply with Equal Opportunity legislation.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is the acknowledgement of skills and knowledge a person has acquired through previous training, work or life experience, which may be used to grant status or credit in a subject or module.
Credit transfer refers to the granting of credit to students for subjects, modules or units of competency they have previously completed.
At the beginning of each course, the Trainer will be responsible for ensuring that the students are informed of the RPL and Credit Transfer procedures. Students may apply for RPL throughout the duration of their course. RPL information and forms can be obtained from the Training Solutions staff.
Certificates and Statement of Attainment
Certificates and Statements of Attainment will be issued within 30 days of course completion. If you require a re-issue of a Certificate or Statement of Attainment due to loss or destruction, an administration fee will apply.
ETC recognises the Australian Quality Framework (AQF) qualifications and Statements of Attainment issued by other Registered Training Organisations (RTOs).
Recognition of Prior Learning (RPL) and Credit Transfer arrangements are available.
