One of Lismore’s largest employers, Lismore Workers Club has been announced as the ETC Employer of the Month.
The organisation employs a total of 120 staff, with the majority employed at the main club in Keen Street and the rest dispersed between the Golf Club and Sports Club at Goonellabah.
HR Manager Murray Kirshaw said he was humbled to receive the award from ETC.
“We are a community club. We employ a large cross section of local people ranging in age from 17 – 70 year olds. Everyone, regardless of their age, as long as they have the right attitude and are contributing to our success, they will always have a job here,” Mr Kirshaw said.
“We try and create a caring and supportive environment for our staff. There’s a lot of staff that come to us with no hospitality training whatsoever and they are still with us today.
“Anyone who comes through the door here has a great opportunity to learn everything they need to know about hospitality. We really concentrate on multi-skilling our staff. They could be working in the bar area one day, the gaming area the next or in the kitchen or waiting tables. There’s a lot of variety.”
Mr Kirshaw said reliability was one of the key attributes he looked for when hiring staff.
“We can’t stress enough how important reliability is to us. Staff have to be reliable and receptive. They have to want to be here and want to learn. They definitely need to have the right attitude. Hospitality can be a very difficult industry. The hours can be very restrictive to some people, and working when people around you are having fun can be challenging. At the end of the day, our staff are here to make sure everyone who walks through our door has a positive experience whilst with us.”
Mr Kirshaw said the Lismore Workers Club had been partnering with ETC to run training and recruitment programs for staff over the past two years.
“ETC provides me with staff that they feel are suited to the hospitality industry, which really helps us with our canvassing for employees because we don’t have a lot of time to do a lot of recruitment in-house,” Mr Kirshaw said.
“ETC also run practical training programs for job seekers at our Club which enables us to gauge them performing their duties and if they perform well they may be offered employment at the end of the training. We’ve been really happy with these programs and the outcomes.
Learn more about Recruitment Services with ETC.